Privacy Policy
Last updated: July 25, 2026
1. What We Collect
When you use AliceTears (alicetears.com, lune.alicetears.com and other subdomains), we may collect: account information from Twitch OAuth login (username, Twitch ID, email if granted); chat messages and prompts you send to AI features; files you upload to tools such as transcription or infographic generation; payment and subscription status (handled by Stripe — we do not store your card details); and basic usage/device data (IP address, browser type, pages visited) for security and analytics.
2. How We Use It
We use this data to operate the Service (authenticate you, deliver AI responses, process payments and Coin balances, generate the files you request), to maintain security and prevent abuse, and to improve features. Chat and prompt content is sent to third-party AI providers (e.g. OpenRouter and the underlying model providers it routes to) solely to generate your response — not to train our own models.
3. Third-Party Services
We rely on service providers who process data on our behalf: Twitch (login/authentication), Stripe (payment processing), OpenRouter and its upstream AI model providers (generating chat, tarot, translation, and other AI content), and standard hosting/infrastructure providers. Each handles data under its own privacy policy; we only share what's necessary for them to perform their function.
4. Cookies
We use essential cookies for login sessions and site functionality, and may use basic analytics cookies to understand aggregate usage. You can control cookies through your browser settings; disabling essential cookies may prevent login from working.
5. Data Retention
We retain account and chat data for as long as your account is active, or as needed to provide the Service, comply with legal obligations, and resolve disputes. You may request deletion of your account and associated data at any time (see Section 8).
6. Data Security
We apply reasonable technical and organizational measures to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to withdraw consent for optional data processing. Contact us to exercise these rights.
8. Contact & Changes
For privacy questions or data deletion requests, reach us via Discord (discord.gg/alicetears) or Twitch (twitch.tv/alicetears). We may update this Policy from time to time; continued use of the Service after changes means you accept the updated Policy.